Hotel was spotless. stayed in a family room which was perfect for the 4 of us. Had a drink in the bar which was also spotless. Staff from reception, bar and breakfast were extremely friendly and accommodating. Breakfast was lovely with lots of variety. Good location. We'll be back.
lovely hotel very clean staff were great pity no music on the bank holiday sunday
Lovely hotel, lovely room, lovely breakfast. Unfortunately our room was located next to a generator or air conditioning unit so the noise went all night. Would request a room on other side of hotel next time.
Hotel itself is lovely. Excellent breakfast with great staff. A bit of a let down when radiator in bathroom didn't work, which made bedroom cold also, it was a cold November night about 0'. The Manager on duty did try to but failed to get it fixed. Room was near double doors which I heard shut everytime somebody used them so constantly slamming all night. Did pass this on to front line staff in morning and girl on duty was lovely and knew about radiator from previous night but man on front desk not so, rather gruff and said 'what more do you want me to do but apologise' and that was all but maybe a little lighter in his delivering of it would have been better.
great value,Food very good and very fast service
I found the Heights hotel to be great value for money. It was comfortable & clean. Breakfast was very nice. I would stay there again.
Lovely hotel, 2 minute drive from the centre, nice size rooms. Food was nice in the bar and good breakfast. Not5 much I can fault really. Also nice views of the mountains from the little garden outside.
WE REALLY ENJOYED OUR TIME HERE. STAFF WERE VERY FRIENDLY AND HELPFUL FROM RECPTION TO BAR TO RESTURANT I CANT FAULT IT IN ANY WAY.THE FOOD WAS DELICIOUS AS WELL.I DEFIENTLY WOULD RETURN.
Very nice hotel and I will go back
I was disappointed with my stay in this hotel. We stayed in a ground floor room, there was constant noise from 6:30am with staff moving trolleys etc pass our window. Also, my girlfriend asked twice for a hairdryer that worked. She was reassured after the second time that one would be delivered to her but unfortunately it wasn't in the end. Luckily I got deal for my stay in the hotel as otherwise we would have been very disappointed.
Very helpful and courteous staff. Couldn't fault the food in the restaurant. Very varied menu but could be a little more coeliac friendly. Breakfast was excellent and again staff very helpful and friendly.
Stayed in the Heights Hotel weekend 08/05/2015, excellent staff very friendly and helpful, food excellent, and accomdation very good, would recommend this hotel anytime and the location is very good.
Thanks enjoyed stay
We were very impressed. Will definitely go back.
Had very enjoyable overnight stay in Heights Hotel. Meal which we had in the bar was excellent. Bed room big and comfortable. Good breakfast was served in bar area and spilled into the restaurant area as tables filled up, we were forgotten at our table, much better service last time we stayed and were served in breakfast room. Would hope to return though.
Very enjoyable stay in family room over night. Room comfortable, had evening meal which was very enjoyable, got good service from waiter Joey. Breakfast was also good but service left alot to be desired, served in bar (previous stay we were served in breakfast room) and I think we were forgotten in little alcoves away from main group. I would return though, enjoyable stay.
Had last minute plan and decided to stay overnight in the heights hotel. We enjoyed our stay. Comfortable room, welcoming staff and absolutely great food! We ate in the bar and the fish and chips were the tastiest ever! Substantial breakfast rounded off a very nice stay.
great hotel very friendly food fantastic
Thoroughly enjoyed our 5 night stay, staff very welcoming and helpful. Only downside is the dinner menu, hasn't changed in 4 years, and a bit limited.
Lovely hotel and excellent value. All the staff were really helpful and friendly and the room was spacious, bright and clean.
Stayed over-night Saturday night at the Heights Hotel. Received a warm welcome, rooms were spotless, on second floor nice and quiet. There was an Irish Convention taking place and a group of people dressed up, known locally I understand as "The Biddys". Nice and lively, very entertaining so well done. We had dinner in the restaurent and we were served my Miguel who was most pleasant, very efficient and an asset to the Heights Hotel. Top marks also to Mr Chef, food was beautifully cooked and very tasty. Breakfast the following morning could not be faulted. We enjoyed our stay at the Heights and look forward to returning in the not too distant future. Thanks to all for making our week-end most enjoyable,
A very warm Irish welcome by the staff at check in. Service in the bar and restaurant were excellent. Accommodation very good. We certainly got value for money. We will be back.
The hotel was lovely .The food was very nice and the staff were very friendly
Pros: Location is superb for touring the sights around Killarney and easy to find from the main road. The hotel was good value for money. Lovely stony exterior of the hotel in the authentic West of Ireland style. The interiors are done in a charming country manor style with authentic antique furniture pieces dotted here and there. Great décor of the bar and restaurants with exposed stone walls, fireplaces, traditional Irish dressers and dark wooden beams on the ceiling. Spacious and clean family room with a bath and a shower in the bathroom. Good quality beds. Tea/coffee making facilities in the room. Good hearty breakfast. Ample parking outside the hotel.
Cons: The décor of the room slightly dated. There was an unpleasant smell in the bathroom though it was clean. There were only 2 bath towels and 2 hand towels supplied in the bathroom while the room was booked for 2 adults and 1 child. Toilet could not be flushed unless the cover was down, otherwise it was in the way. The view from the room was onto the big puddle on the roof of the lower storey. The duvets were totally inadequate for the hot room (way too hot) and the sheets were not available as a cover option. And last but not least, the famous West of Ireland hospitality did not quite manifest itself in this hotel. The only exception was the staff at breakfast on the 2nd of November who were all friendly, helpful and smiling, asking if we'd like a cup of tea,etc. All the others were either aloofly polite or just ignoring us. It took us about 30 minutes to get served tea at breakfast on the 3rd of November. Last year we stayed in Quality Hotel right across the road from the Heights Hotel and the staff there were way friendlier and more helpful.
We had a lovely stay in your hotel. The staff were all very friendly , the food was great and our room was nice. We ll certainly come back again .We would certainly recommend it .
Really enjoyed our short stay in the Heights Hotel Killarney. Lovely room, lovely staff, comfortable bed, good breakfast, good value. Will be my hotel of choice when I am next in Killarney.
Stayed for 5 nights this time with dinner included, had stayed in May for 6 nights, disappointed that the menu was the same again for the 5 nights. Apart from that we had a great time, staff very friendly and helpful especially Stan. Will be back.
Enjoyed our stay at the Heights Hotel.,
Staff were very helpful
Food was great.
Rooms were excellent.
I will visit this hotel again..
One of the best hotels we have ever stayed in,lovely staff,delicious food,clean and a good location.will be back!!!
beautiful in every way , cant fault it at all staff were very nice , room was beautiful food in bar and breakfast was outstanding i would recommend this hotel to anyone
This was an amazing offer, nearly too good to be true. Fabulous value!! Hotel was just lovely, very clean rooms and lovely views over the mountain ranges, really nice bar and restaurant (meal was very impressive for a two course offer), loads and loads of little nooks and crannys to sit down and relax downstairs, staff were so lovely in Reception, Restaurant and Night Porter lovely fella. Only downfall for us were the male staff in the Bar, no welcome and didn't listen to the orders, hence wrong drink and forgot desert for one person and we had to ask for cutlery. Only hiccup but didn't ruin what was a fabulous stay. We will be back.
Food was fabolous & very reasonable priced. Staff were very friendly & efficient. Good entertainment in the bar.The hotel was lovley & clean. Great variety at breakfast. Would definately recommend it.
Lovely Hotel,very clean, staff very nice and helpful, food beautiful and filling would def stay there again if im in Killarney and its close to town.
Location: not a 10 mins walk to the town center, its 2 miles. Jogging maybe.
Facility: Standard enough, no gym or pool, wall is very thin. Was waken by the crazy banging from next door, lucky it only lasted about 90 seconds.
Staff: friendly and helpful, like the accent.
Overall: will visit again as reasonable price.
Staff where lovely food was good and the rooms where nice and clean.
Stayed for 6 nights with dinner included, the menu was the same each night which was a little disappointing. Apart from that we had a great time, staff very friendly and helpful especially the gentleman from Croatia. Will be back.
A very good hotel located approx. 15 min walk from town centre, food in the restaurant was top class at a very reasonable price, no complaints at all !
Very comfortable well equipped rooms, good value for money. Lady at reception very pleasent , would stay there again :-)
Very comfortable hotel, very clean and warm large bedrooms. Fully equipped . Good breakfast choice. I would have no problem staying again. Great musician on the guitar too last Saturday night.
We stayed for 2 nights last week and had a wonderful time. The staff couldnt have been more helpful and friendly. The food and service was excellent. Very good standards at such good value. The bedroom and bathroom were very clean as was the hotel throughout. The pub was very comfortable and warm.
Thank you for such a nice stay
Stayed in the Heights for three nights over Easter Weekend 2013. Couldn't find fault with anything. Room was very comfortable and warm which was important because it was a very cold weekend. Very good atmosphere and the food was lovely. Definitely will be back and will recommend to friends.
Cons: There was no WiFi available in the hotel and there was a problem with 3G connection in the room. They changed the restaurant where they served a breakfast in a middle of our stay. The menu was very simple and limited. The bathroom was poorly stocked with just a soap. The instant coffee in the room was horrible. Instead of a window there were only balcony door and all the passing people could look into your room if the curtains were open. The lady in the reception was not able to provide information about the local attractions. The hotel is not really close to the town centre, it is actually quite a distance. I would not recommend this hotel if you want to stay a lot inside. The room seemed quite dark, even with all the lights on. The room was definitely too small for a 2+2 family.
Pros: The staff was really nice, especially in the restaurants and the bar. Meals were simple but quite good and tasty. The hotel was quiet. The price was very good. It can be a hotel if you plan to travel around Kerry and spend a lot of time outside and just come back for a night rest and only for a short stay.
Stayed in the Heights Holiday Easter weekend, and it was lovely. Staff are friendly and the food is great :)
Really enjoyed our stay in the hotel and in Killarney itself. The staff were very welcoming and ensured our stay was enjoyable. Had a problem with the room we were originally booked into but within minutes we had a new room offered and was just as good. Staff couldn't be praised enough, food was great too in the bar and for breakfast.
stayed in the heights on fri the 15th of march it was my second time staying there and it was a pleasure the staff were so friendly the room spotless and the food to die for looking forward to returning before to long
Stayed in the Heights Hotel Killarney on the 4th of March 2013. The rooms were standard and very clean. The staff were great - very friendly. Had a lovely meal as part of DBB deal- it was delicious - starter, main course, tea or coffee - more than we could eat. A drink or two in the bar then which had few customers being a Monday night but still a good atmosphere. Breakfast was lovely also - great variety of yogurts, fresh fruit, cereals & cooked breakfast. Quick service which suited us as we were heading to a business meeting. Would recommend it!
Comfortable hotel, friendly staff, dated decor, good value
We were so lucky to get this hotel break for New Years Eve night! And what a fantastic night we had! Excellent meal, friendly helpful staff. Most comfortable room and the hotel is immaculate. We had live music on the night, platters of finger food were handed out to each table and glasses of champaigne were supplied to toast in the new year! We will definately be back and would highly recommend this hotel.
food beautiful staff wonderful one of the nicest hotels I ever stayed in
Had a lovely stay. Staff very kind and helpful. Room clean. Claire McKenna 14/8/12